Frequently Asked Questions

What happens after I reserve a vacation home on line?

You will receive an email confirming your reservation and a rental contract.  Please Sign and return the contract by fax, scan and email or snail mail.

 

How do we get the keys and instructions to the home?

When final payment has been received, we will email you driving directions and a guest guide specific to the home you are renting.  Ten days prior to your arrival date, we will snail mail you a key to your unit or email you instructions directing you to a lock box and the code.  Many of our properties are now keyless, in which case a numeric code which will unlock the door during your stay will be emailed to you .

 

When will I be charged for the rental?

If your arrival date is less than 60 days of the reservation date, the entire payment is required in full.  If you are booking more than 60 days in advance, you are charged one-half of the rental when you make the reservation, and the remaining balance is due 30 days from the arrival date. 

 

Can I pay by credit card?

We accept Visa, Mastercard and Discover. 

 

Can I pay by check?

Your rental confirmation is subject to receipt of payment, so if you choose to pay by check, time is of the essence.

 

What if I have to cancel due to an illness or family emergency?

We will refund 90% of your payment for the canceled nights of your reservation we are able to book to another guest.  Keep in mind it is often difficult to book on short notice.  We encourage you to purchase a traveler’s insurance policy that will compensate you in the event an unpredictable circumstance prevents you from completing your reservation.  Here is a link to CSA. They can provide you with a policy that will meet your needs. 

 

What does Travel Insurance cost?

The CSA policy is 6.5% of the total rent, tax, and Damage Waiver when applicable. If you wish to purchase the policy, follow the link for a custom quote.  Apply for Travel Insurance

 

What other charges are there in addition to rent?

There is a one time cleaning fee,  Damage Insurance, and local taxes of 8.9%.  Zypher Mountain Lodge, Fraser Crossing and Founders Point have an additional Intrawest Base Area Assessment  fee of 1.5%.

 

What is the Damage Insurance?

The Damage Insurance covers any accidental damage up to $1000 minus a $250 deductible.  This means you are responsible for the first $250 in damage before the insurance kicks in.  The Damage Insurance is $10 for studios, $15 for 1bedroom units, $25 for 2 bedroom units, $35 for 3 bedroom units and $40 for 4 bedroom units and is non-refundable. 

 

What if my kid takes a fork to that $4,000 sofa?

The rental homes and their furnishings are valued from $200,000 to multi-millions. You are responsible for any and all damage done to the property and/or its contents from the time you check-in until the time you check out. The Damage Insurance will cover only the first $1,000 of damages minus the $250 deductible.  You are responsible for covering the $250 deductible and all damages above $1,000.

 

What happens if there is an emergency in the home?

Call our offices at 720-234-8172, 303-520-0562.  These numbers are also posted on the refridgerator. If it is a medical emercency call 911.

 

What do we need to bring?

Clothes and food items. You will find the home clean and fully stocked with linens, bedding, towels, cookware, and a starting supply of paper products & soap.

 

What do we do when it’s time to leave?                 

Each unit will have a check out list on the refrigerator specific to that unit.  The list will include take out the trash, lock all doors and windows, turn down thermostats and start the dishwasher, among other things.

 

What if I have lost one of the keys to the unit?                 

There is a $25 service charge for each key that is lost.  Lost keys become a security risk so please do your best not to lose any.

 

Can I take a shuttle from DIA to Winter Park?

The following link will give you all the information you need about Home James, which  provides shuttle service from Denver International Airport and your Winter Park Condo.

Home James Transportation

For larger groups, give CTT a call.   Ask us how our guests get a discount with CTT.

Colorado Tour

 

Is there a grocery service or concierge service?

For a $25 fee plus 20% of the grocery bill, we will arrange for your requested items to be waiting for you upon your arrival.